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Why might individuals send messages via e-mail that they would not say face-to-face?

  1. To avoid direct confrontation

  2. Due to the informal nature of e-mail

  3. Because of a lack of understanding of e-mail privacy

  4. As a means of maintaining anonymity

The correct answer is: To avoid direct confrontation

Individuals often choose to send messages via e-mail to avoid direct confrontation. This method of communication allows them to express thoughts or opinions that might lead to uncomfortable or difficult face-to-face interactions. E-mail provides a buffer by allowing individuals to communicate at their own pace and in their own space, which can reduce anxiety and the stress associated with immediate responses. In a face-to-face setting, the dynamics of body language, tone of voice, and immediate emotional reactions can make conversations more intense and challenging. The use of e-mail allows individuals to consider their words carefully, potentially preventing heated exchanges or misinterpretations that could arise from real-time discussions.